The return procedure for ordered products will apply differently for legal entities and individuals because the applicable legislation is different.
Return Procedure and Conditions for Legal Entities
According to Article 2(a) of Law 449/2003, legal persons are not consumers[1] and therefore cannot benefit from the same return conditions as natural persons. We reserve the right to accept or refuse a request for return of products from legal entities.
The return request in the case of Legal Entities should be made by email to office1@medicalcorp.ro.
The conditions of return we offer in case of legal entities (economic operators) to customers who do not meet the conditions of consumer status are as follows:
- The request for the return of the products must be made and sent within a maximum of 3 working days from the date of receipt/taking possession of the product(s). The return request shall contain the reason for the return.
- There are at least two completed orders prior to the one for which the return is sought.
- The returned product must be sealed or unused.
- The deadline for processing a return request is no later than 7 working days after receipt of the request.
- Products accepted as returns will be returned within a maximum of 3 working days from the confirmation of the request.
All return costs will be borne by the customer if the products are returned for a reason not related to Medical Corp SRL or our supplier. - The return can be made directly to our company's premises or by courier, in which case the return will be made without refund.
- The return will be made with the possibility of checking the package at the reception, to avoid refusal of damaged packages and to check the integrity of products and accessories.
- It is mandatory that the products are returned in the same condition in which they were delivered and in their original packaging.
We reserve the right to apply penalties in case of products that do not meet the above conditions or the return deadline is exceeded.
The following types of products are non-returnable:
a) products which after delivery, according to their nature, are inseparably mixed with other items;
b) products which have not been checked within the 3-day period for sending a return request;
c) products made to the specifications submitted by the consumer or clearly personalised;
(d) unsealed or desterilised consumables relating to any product category in the offer.
Download here the template for the return request form.
Return Procedure and Conditions for Natural Persons
The return of purchased products can be made without giving any reason. The consumer shall formulate and send a return request to our company by a means that ensures confirmation of receipt (email, fax or registered letter with acknowledgement of receipt) or complete and send the return form in the same way.
The consumer sends the product to our office together with the return request and a copy of the tax invoice. The products will be returned in their original packaging with all accessories, with the labels intact, the accompanying documents and sterile (where applicable). Products can be returned by any courier company.
Products with physical alterations, dents, scratches, stains, etc. will not be accepted for return.
Refund of the price of the returned product will be made within 14 calendar days of receipt of the withdrawal/withdrawal/return request, but not before the date of receipt of the goods. It is mandatory to return products with the option of parcel check.
We reserve the right to postpone the refund of the product until we receive the product or until we receive proof that it has been dispatched. The amount of money for the returned products will be refunded after the products have been checked and the refund procedure has been agreed upon or in accordance with legal procedures.
The right of withdrawal does not apply to distance contracts concluded in accordance with Article 16 of GEO 34/2014.
If the products purchased by the consumer prove to be defective or do not look as described, Medical Corp SRL is obliged to repair, replace, reduce the price or refund the price paid.
The consumer is liable only for any reduction in the value of the products resulting from their handling.
Since, in the case of distance sales, the consumer does not have the opportunity to see the goods before the contract is concluded, he has the right to withdraw from the contract. For the same reason, the consumer is allowed to test and check the goods he has bought to the extent necessary to establish their nature, characteristics and functioning.
In order to determine the nature, characteristics and functioning of the goods, the consumer must handle and inspect them in the same way as they would be allowed to do in an actual physical store. The consumer is only responsible for any diminished value of the goods resulting from handling other than that necessary to determine the nature, qualities and functioning of the goods.
If a consumer exercises his right of withdrawal after having used the goods to an extent which exceeds the extent necessary to determine the nature, characteristics and functioning of the goods, he is liable for any diminished value of the goods. The reduction applies between 10% and 90% of the original value of the goods. The customer will be notified of the reduction fee when the modified goods are received.
If the returned products were accompanied by any bonuses/gifts, these must also be returned. Otherwise their value will be deducted from the value of the return.
The returned product must be accompanied by the original guarantee certificate.
Actions not accepted that result in a reduction in the value of the returned product or loss of the right of withdrawal:
- using the equipment in any other way than testing by switching the equipment on/off;
- breaking seals and labels;
- breaking or damaging the original packaging (the original packaging is an integral part of the product);
- scratching, soiling, staining, impregnation of products with external substances;
- unsealing of consumable accessories;
- sterilisation of the product.
Accessories (user manuals, cables, etc.) in the product box and the original packaging are an integral part of the product. Therefore, when returning a product, the consumer is obliged to return it together with the original undamaged, shrink-wrapped or cardboard boxed packaging (without labels attached, without cuts, tears, etc.) and all its accessories.
According to O.U.G 34/2014. Art 3, para 3b, this emergency ordinance does not apply to contracts for the supply and dispensing of medicines and medical devices, regardless of whether or not they are supplied in medical establishments.